TERMS & CONDITIONS
Last updated: [14 January 2026]
These Terms & Conditions apply to all bookings and services offered through opuntia.gr (the “Website”). By booking an experience, you agree to the Terms below.
1) About us
Service provider: LEGAL ENTITY NAME : ΠΑΠΑΔΑΤΟΥ ΑΝΔΡΟΜΑΧΗ ΑΝΑΣΤΑΣΙΟΣ
Location: Keramies, Kefalonia, Greece
Email: info@opuntia.gr
Phone: +30 6937 260 097
2) Experiences & bookings
We offer farm-to-table experiences such as cooking classes, meze cooking experiences, and dinner at the farm (“Experiences”).
A booking is confirmed when you receive a written confirmation (email or on-screen confirmation) and, if applicable, payment has been successfully completed.
3) Prices & payment
Prices are shown during the booking process and may include taxes where applicable.
Online payments are processed securely via Viva Payments (Viva.com). We do not store your card details. A booking may require full or partial prepayment, as indicated at checkout.
4) Cancellations by you & refunds
- Free cancellation / full refund: You may cancel and receive a full refund if you cancel at least 72 hours before your scheduled start time.
- Late cancellation: Cancellations made less than 72 hours before the scheduled start time are non-refundable.
- No-shows: If you do not arrive or arrive too late to participate, the booking is treated as a no-show and is non-refundable.
How to cancel:To cancel, email us at info@opuntia.gr (recommended) or contact us by phone/WhatsApp at +30 6937 260 097, including your name, booking date, and booking reference if available.
Refund processing:
Approved refunds are issued to the original payment method. Please allow a few business days for processing; the exact timing depends on your bank/payment provider.
5) Changes / rescheduling
If you need to change the date or number of participants, contact us as soon as possible. We will do our best to accommodate changes, subject to availability. Price differences may apply.
6) Cancellations
Cancellations or changes by us
In rare cases (e.g., unsafe weather conditions, operational issues, force majeure), we may need to reschedule or cancel an Experience. If we cancel and cannot offer a suitable alternative date, you will receive a full refund.
7) Health, allergies & participation
Some Experiences involve food preparation, heat, knives, and outdoor farm conditions. You are responsible for confirming that you can safely participate.
If you have allergies or dietary restrictions, please inform us in advance during booking or by email. We will try to accommodate, but cannot guarantee a completely allergen-free environment.
8) Conduct & property
Guests must follow safety instructions and respect the farm, equipment, and staff. We reserve the right to refuse participation or end an Experience if behavior is unsafe or disruptive. In such cases, no refund is due.
9) Photos & content
We may take photos or short videos during Experiences for promotional purposes. If you do not want to appear in such content, tell us at the start of the Experience and we will respect your request.
10) Liability
To the extent permitted by law, we are not liable for indirect or consequential losses. Our liability for any claim relating to an Experience is limited to the amount paid for that booking, except where liability cannot be excluded by law (e.g., intentional misconduct or gross negligence).
11) Privacy
Personal data is processed according to our Privacy Policy on opuntia.gr.
12) Governing law
These Terms are governed by Greek law. Any disputes shall be subject to the competent courts in Greece.
Contact
For questions, cancellations, or changes:
info@opuntia.gr | +30 6937 260 097